377bet Privacy Policy

1. Introduction

377bet ("377bet", "we", "us", "our") is committed to protecting the privacy and personal data of all users of the 377bet platform ("you", "User", "Player"). This Privacy Policy sets out in detail the types of personal data we collect, the purposes for which we process it, the legal bases that permit such processing, the circumstances under which data may be shared with third parties, and the rights available to you in respect of your personal data.

This Privacy Policy applies to all interactions with 377bet, including registration and use of the 377bet.vu website, use of any 377bet mobile application or interface, communications with the 377bet support team, and participation in any 377bet promotion or loyalty programme.

377bet processes personal data in accordance with applicable data protection legislation and the data protection conditions imposed under our international gaming licensing framework. We take our obligations as a data processor seriously and have implemented technical and organisational measures appropriate to the nature and sensitivity of the data we handle.

2. Data Controller

For the purposes of applicable data protection law, 377bet is the data controller responsible for your personal data processed in connection with the 377bet platform. This means that 377bet determines the purposes for which, and the manner in which, your personal data is processed.

Where 377bet engages third-party service providers to process data on its behalf (for example, payment processors or identity verification services), such third parties act as data processors and are bound by contractual obligations that restrict their use of your data to the specific purposes authorised by 377bet.

All enquiries, data access requests, correction requests, deletion requests, and data-related complaints should be directed to the 377bet support team using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

377bet collects the following categories of personal data in connection with the operation of the platform and provision of services to Pakistani players:

377bet does not knowingly collect special category data (such as racial or ethnic origin, religious beliefs, health data, or biometric data for identification purposes) except where a liveness check photograph is required for identity verification under KYC obligations, in which case such data is used solely for that verification purpose and is not retained beyond what is necessary.

4. How We Collect Your Data

377bet collects personal data through the following primary channels:

4.1 Direct Collection

Data you provide directly when registering an account, completing identity verification, making deposits or withdrawals, submitting support requests, or opting into promotional communications. This includes all information entered into forms on the 377bet platform or communicated to the support team via live chat or email.

4.2 Automated Collection

Data collected automatically as you use the 377bet platform, including IP addresses, device identifiers, session logs, betting activity records, and game play data. This data is collected through platform server logs, cookies, and similar tracking technologies described in Section 9.

4.3 Third-Party Sources

Data received from third parties in the course of operating the platform, including:

• Identity verification partners who confirm the authenticity of identity documents submitted during KYC.
• Payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK) who confirm transaction status.
• Fraud prevention and anti-money laundering screening services that flag high-risk account indicators.
• Responsible gaming databases that record self-exclusion instructions where applicable.

5. Purpose & Legal Basis for Processing

377bet processes your personal data for the following purposes, each of which is supported by a specific legal basis:

5.1 Contract Performance

Processing necessary to create and manage your 377bet account, process deposits and withdrawals, record bets and game results, calculate and pay winnings, and provide customer support. Without this processing, 377bet cannot provide its services to you.

5.2 Legal Obligation

Processing required to comply with applicable legal and regulatory obligations, including Know Your Customer (KYC) identity verification, anti-money laundering (AML) screening and transaction monitoring, regulatory reporting obligations, and cooperation with lawful requests from authorities.

5.3 Legitimate Interests

Processing carried out on the basis of 377bet's legitimate business interests, including: fraud detection and prevention; platform security monitoring; responsible gaming risk assessment; analysis of platform usage patterns to improve services; and resolution of complaints and disputes. Such processing is balanced against your privacy interests and does not override your fundamental rights.

5.4 Consent

Processing of your data for direct marketing communications, personalised promotional offers, and non-essential cookies, where you have provided explicit and freely given consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

377bet does not sell personal data to third parties. We share personal data only in the following circumstances and only to the extent strictly necessary for the stated purpose:

6.1 Service Providers

377bet shares data with third-party service providers engaged to support platform operations, including identity verification services, payment processors, fraud and AML screening providers, cloud hosting and infrastructure providers, and customer communication tools. All such providers are contractually bound to process data only on 377bet's instructions and to maintain appropriate security standards.

6.2 Regulatory & Legal Disclosure

377bet may disclose personal data to regulatory bodies, licensing authorities, law enforcement agencies, or courts where required by applicable law, a valid legal order, or its licensing obligations. 377bet will endeavour to notify you of any such disclosure request where it is legally permissible to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 377bet's business, personal data held by 377bet may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

6.4 Responsible Gaming Partners

Where you have self-excluded or where 377bet is required to share responsible gaming data under its licensing obligations, relevant information may be shared with recognised responsible gaming organisations or multi-operator self-exclusion databases.

7. International Data Transfers

As an international gaming platform, 377bet may transfer personal data to and process it in countries outside of Pakistan. Where such transfers occur, 377bet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.

Safeguards used for international data transfers include: contractual data protection clauses between 377bet and receiving parties; transfers to service providers operating in jurisdictions with recognised adequate data protection standards; and internal data transfer policies that require international processors to meet the same security and privacy standards applied within the 377bet organisation.

If you have questions about the specific safeguards applied to any particular international transfer of your data, you may request further information by contacting the support team.

8. Data Retention

377bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal, regulatory, and licensing obligations. The following general retention periods apply:

• Active account data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in line with international gaming licensing requirements and anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the relevant transaction.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure or the last relevant transaction, whichever is later.
• Support communications: Retained for up to three (3) years from the date of the communication, unless the subject matter relates to an unresolved dispute or regulatory matter in which case retention continues until resolution.
• Marketing consent records: Retained for the duration of the account relationship and for two (2) years thereafter as evidence of consent status.
• Self-exclusion records: Retained for the duration of the self-exclusion period and for five (5) years thereafter.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Cookies & Tracking Technologies

377bet uses cookies and similar tracking technologies on its platform to enable core functionality, improve user experience, and analyse platform performance. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the 377bet platform to function correctly. They include session authentication cookies that keep you logged in, security tokens that prevent cross-site request forgery, and load balancing cookies that ensure stable platform performance. These cookies cannot be disabled without breaking core platform functionality.

9.2 Functional Cookies

These cookies remember your preferences and settings, including language preferences, display settings, and previously entered information in forms, to provide a more personalised experience. These cookies are not strictly necessary but significantly improve usability.

9.3 Analytics Cookies

These cookies allow 377bet to understand how players use the platform — which pages are visited most frequently, where players navigate from, and how different features are used. This data is used in aggregate, anonymised form to improve platform design and performance. Analytics cookies require your consent and may be declined without affecting core functionality.

9.4 Marketing Cookies

If you have consented to receiving marketing communications, 377bet may use cookies to track the effectiveness of promotional campaigns and to personalise promotional content displayed to you on the platform. These cookies are only set with your explicit consent and can be withdrawn at any time from your account settings.

10. Your Data Rights

Subject to applicable law and certain limited exceptions, you have the following rights in respect of the personal data that 377bet holds about you:

To exercise any of the above rights, please contact the 377bet support team via live chat or email at [email protected]. 377bet will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two months, in which case you will be notified within the initial thirty-day period.

377bet will not charge a fee for handling data rights requests unless they are manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may be levied.

11. Security Measures

377bet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Key measures include:

• TLS encryption for all data in transit between your device and 377bet servers.
• AES-256 encryption for sensitive data at rest, including stored payment credentials and identity documents.
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis.
• Regular penetration testing and independent security audits of the platform infrastructure.
• Multi-factor authentication requirements for all staff accessing systems containing personal data.
• Automated anomaly detection systems that identify and alert on unusual access patterns or data export activity.
• Incident response procedures with defined response timelines for potential data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 377bet will notify affected individuals without undue delay and in accordance with applicable legal notification obligations.

12. Children's Privacy

If you are a parent or guardian and believe that a minor has registered an account with 377bet, please contact our support team immediately via live chat or at [email protected]. We will investigate and take appropriate action promptly.

13. Responsible Gaming Data

377bet processes certain personal data specifically in connection with its responsible gaming obligations. This includes data collected to monitor player behaviour for signs of problem gambling, records of responsible gaming tool usage (deposit limits, session reminders, cooling-off periods, and self-exclusion), and assessments conducted where 377bet identifies a player may be at risk.

Responsible gaming data is processed on the basis of 377bet's legal obligations under its licensing framework and its legitimate interests in protecting the wellbeing of its players. This data is treated with the highest level of confidentiality and is not used for marketing purposes.

Self-exclusion records are processed with particular care. Once a self-exclusion instruction is in place, 377bet will use the associated data to prevent re-registration attempts and to exclude the player from all marketing communications for the duration of the exclusion period and beyond. More information is available on our Responsible Gaming page.

14. Amendments to This Policy

377bet may update this Privacy Policy from time to time to reflect changes in its data processing activities, applicable law, or regulatory guidance. The most current version of this Privacy Policy will always be available at 377bet.vu/privacy-policy, and the "Last Updated" date at the top of this page will be revised accordingly.

Where amendments are material — meaning they significantly affect how your data is processed or the rights available to you — 377bet will provide notice via the email address or mobile number associated with your account, or via a prominent notice on the platform, at least fourteen (14) days before the amended Policy takes effect.

Continued use of the 377bet platform following the effective date of an amended Privacy Policy constitutes acceptance of the revised Policy. If you do not agree with the amended terms, you may request account closure via the support team before the effective date.

15. Contact Us & Data Protection Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy, about how 377bet processes your personal data, or if you wish to exercise any of your data rights, please contact the 377bet support team through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat feature. Urdu-speaking agents are available on all shifts and can assist with data-related enquiries.
• Email: [email protected] — responses typically within 24 hours. For data rights requests, please use the subject line "Data Rights Request" to ensure priority handling.

All data rights requests will be acknowledged within two (2) business days of receipt and substantively responded to within thirty (30) days, unless the complexity of the request requires an extension, in which case you will be notified within the initial thirty-day period.

If you are not satisfied with how 377bet has handled a privacy complaint or data rights request, you have the right to escalate the matter to the applicable data protection supervisory authority in your jurisdiction or to the data protection authority in the jurisdiction where 377bet's data controller entity is established.